Contact us

We would love to hear from you.

Our objective is to offer hassle-free communication. We’re accessible to address your concerns, clarify any uncertainties, and guide you through our cleaning services. Whether you require information on our service packages, have special requests, or need assistance in scheduling, our team is always at your service.

Service

Cape Coral, Fort Myers, Punta Gorda, Estero

Call us

Phone: (239) 699-4614

Email us

vanessa@cassiacleaning.com

Send us a message

We welcome your inquiries, questions, and feedback. Your connection with us is important, and we’re readily available through various channels to ensure that your interaction with Cassia Cleaning LLC is as effortless as our cleaning services are efficient.

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Frequently Asked Questions

Cassia Cleaning is committed to your total satisfaction, which is why we aim to offer the most consistent, reliable, and affordable cleaning services around.
Have a specific question? Call (239) 699-4614

Why should I trust Cassia Cleaning?

At Cassia Cleaning we are proud to offer professional cleaning services for your Vacation Rental (Investment) property, or your business.

We employ cleaning professionals who pride themselves in providing excellent service. After passing a background check, each member of our team is completely trained on every step of our detailed cleaning process. To ensure your complete satisfaction we will return to detail any areas of concern.

Are you Insured?

We are registered, bonded and insured.

Your trust and safety are our top priorities.

What if something is damaged during a cleaning?

At Cassia cleaning, we treat every property we clean with the utmost respect. If something is damaged during a cleaning, we will do our best to repair or replace the item. We are fully insured, so rest assured your property is safe in our hands.

What happens if I feel that something wasn’t cleaned thoroughly?

The top to bottom, left to right method we use ensures that your property receives the most consistent clean every time. During your free estimate, we will create a personalized cleaning plan that is designed to accommodate all of your specific areas of concern. However, we do recognize that perfection is not always possible, which is why we will return to detail any areas of concern that have been missed.

We genuinely want you to be happy with our service!

What if my scheduled cleaning service falls on a Holiday?

During the event that one of your routine cleanings falls on a holiday, we’ll reach out to you and do our best to work with your schedule.

Why will my initial clean be more expensive than my other regularly scheduled services?

We found that the first cleaning service brings a home or office up to a specific standard and Cassia Cleaning is committed to upholding that standard. That’s why our initial cleaning may take longer and cost a little more than the rest of your services. We need the extra time to properly begin the process of eliminating mildew, soap scum, dust, and dirt from your investment property/Office. Contact us to request a free estimate.

Do you offer recurring services?

Absolutely! We would be more than delighted to visit you as often as you need. You are welcome to book online and setup your cleanings as often as you’d prefer. Keeping your home or workspace clean and tidy not only brings a sense of order but also peace and comfort.

How do I refer a friend or family member?

Simply drop us a message through our website or give us a call with your loved one’s details. We’d love for you to share the experience with Cassia Cleaning with friends and family!

And as a thank you, we’ll happily discount $40 off your next service. Sharing has its rewards!

Do Cassia Cleaning cleaners accept tips?

While tips aren’t expected, We truly appreciate your kindness! If you’re thinking of tipping, you can leave it at the time of the clean or, if it’s more convenient for you, we can easily add it to your account through our system. Whatever suits you best!

Does Cassia Cleaning always send the same cleaners?

Because we allow our staff flexibility you will not always have all of the same team members but we try our best to always send your team leader with a well trained team.

Does Cassia Cleaning offer competitive rates?

We’re recognized for being affordable and flexible. Some individual cleaning companies are able to offer lower rates because they don’t cover liability insurance or not fully Bonded. Cassia Cleaning is proud to provide these benefits that ensure our customers peace of mind while still being able to offer competitive rates for our services.

Can I provide Cassia Cleaning team with special instructions?

Absolutely! Your preferences give us the structure we need to enhance your cleaning experience and ensure that you’re completely satisfied with your home’s level of clean or your business. In order to make sure that your preferences are recorded in your cleaning plan, we recommend that you call us directly. We will be happy to record your needs in your file so you don’t have to reiterate them every time we arrive for service.

Contact us

We would love to hear from you.

Send us a message

Follow our social network

Frequently Asked Questions

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